Elite Promise

Our Promise To You

We promise that you will receive Professional and Courteous Customer Service 100% of the time.

We promise that we will process your order within 24 hours.

We promise that Elite Crystals™ will always endeavor to provide you with value for money.

Elite Crystals™ Refund/Return’s Promise

In the event that the goods may be faulty, Elite Crystals™ guarantees to exchange the product if reported within 7 days of receipt of goods. If the goods are to be exchanged due to the wrong size of product being ordered, postage will be charged to the customer for the return items. An administration charge may apply. Any exchange items must be returned in sale condition. Any items returned for exchange in a defaced condition may be rejected by Elite Crystals™. It is advisable to retain the “Proof of Posting”.

Should the order error be the responsibility of Elite Crystals™, Elite Crystals™ will redeliver the goods free of charge. All returns must be authorized by Elite Crystals™ before any goods are returned. Promotional items may not be exchanged.